Refund and Returns Policy
Consumer law in New Zealand does not require retailers to refund goods if customers change their minds so please be mindful when choosing your products.
Faulty Product
If you receive a faulty product we will firstly try to replace it if we are not able to offer you a replacement.within 7 business days then you will receive a store credit.
Refund and Replacement Policy for Thermal Fusion Transfers
Non-Refundable and Non-Replaceable Conditions:
Our Thermal Fusion Transfers are supplied with detailed application instructions to ensure successful results. Refunds or replacements will not be granted under the following circumstances.
Incorrect Application: If the Thermal Fusion Transfer is not applied correctly due to deviation from the provided instructions, this includes applying excessive heat or inadequate pressure.
Damage from Improper Storage: Transfers that have been damaged as a result of not being stored properly, such as exposure to moisture or direct sunlight, which are clearly outlined in our care instructions.
Application to Unsuitable Surfaces: Transfers applied to surfaces not recommended for Thermal Fusion Transfer application which may have led to an unsuccessful transfer or damage
Customer Support:
We encourage customers to reach out to our customer support team before applying a Thermal Fusion Transfer if there are any uncertainties regarding the instructions. We are here to assist with any questions to help ensure successful application.
By purchasing our Thermal Fusion Transfers, you acknowledge understanding and acceptance of these terms and conditions. Please ensure you are familiar with the application process and storage requirements to make the most of your Thermal Fusion Transfer experience.
